It’s the worst nightmare of a designer. The perfect working relationship between you and a wonderful client suddenly springs up. Their earlier admiration and encouragement have dried up, and they can threaten legal action.
what happened? The relationship has gone wrong, and what can you do to fix it? Today, we will find out how designers can turn these situations around and stop them from being at first place.
It’s probably your fault
Even if you do not think so, there is a great opportunity that you could have saved the relationship between you and this client – not you – they did something different. That does not mean that you have intended – someone goes in relation to any work expected to behave badly with someone else.
Your client came to you because they had a problem they really wanted to solve you. And you took a job because you really believed that you can help them. Accepting the blame at the beginning will be a long time keeping customers safe and frustrating.
If you want to save the relationship with this customer, then you have to do some serious backtracking to find out what went wrong, and what you can do immediately to improve it. An honest apology can do wonders, especially if the fall was due to a misunderstanding or misconception. Even if you think that the customer is on the wrong side, then it is not good for you to be a plaintiff.
It is not the best way to argue about the relation of repair. It goes for one’s personal as well as professional life. In most cases, even if you are perfectly right, but it is “right” more effective than it is in listening.
Focusing on getting your client in a quiet, reasonable way, they really have the key to getting to listen to you.
Always look good to your customers
If your client’s business is poor as a result of your design, then you have failed as a designer. Even if the design itself is beautiful – if it gives an incorrect message to your client’s users, they do not care about your design. They can also guess that there is something wrong with the product or service your customer provides, which can have disastrous consequences for both your customer and your professional reputation.
If your client thinks that you have presented them incorrectly in some way, this can lead to a very serious crack between you and them, which can be difficult to repair completely. That’s because the client has lost faith in you. Faith, as everyone knows, is the most important key to any relationship. It can really be the most important.
If your client no longer trusts you, then your potential to attract future customers can have serious consequences, which will threaten your entire livelihood as a freelance designer.
liar Liar pants on fire
But what if you face a malicious client, for any reason, intentionally spreading poisonous information about you to other potential customers? Perhaps they raise any kind of anger against you, or they think that you have mistreated them in some way. This could be a bad review of your services, or to save you at all costs, as a series of frantic warnings to your teammates.
If you face such a situation, it is important to keep your cool before you move forward. Relationships with such customers can probably never be repaired, and if you are actually innocent of the charges you put on them, then it is useless to try.
If a customer can not develop a problem with you, then you do not have to tell that you have not done anything wrong. However, it is probably a good idea to have another designer friend reviewing his correspondence with this client, only to be on the safe side. A fresh perspective can often point out those areas that you missed, and you should provide important insight into setting up records directly with your customer.